Careers at DMM

Rewarding,
Challenging,
Exciting.

This describes the collaborative work environment DMM created for its employees. We provide the tools that allow employees to succeed and live with a work-life balance that benefits both parties. DMM prides itself in providing equal employment opportunity for all aspects of employment.

Our Employees make it all happen, and we strive to provide careers with growth potential, while offering competitive pay and benefits.

BE PART OF THE TEAM THAT HAS BROUGHT HOME THESE INDUSTRY AWARDS:
  • 2020 PI Gold Ink Award in the Category: Digital Printing for the DMM 35th Anniversary Mailer
  • 2019 New England Direct Marketing Association (NEDMA) 2 Gold Awards, 1 Silver Award, and 1 Bronze Award for Creative Excellence in Print Marketing.
  • 2019 Printing Industries of New England (PINE) Pinnacle Award (Best of Category) and 2 Awards of Excellence.
  • 2018 Printing Industries of New England (PINE) Awards of Excellence for Customized Variable Data Digital Print on Demand.
  • 2017 Printing Industries of New England (PINE) Awards of Excellence in 4 categories: Customized Variable Data Printing, Digital Printing On Demand, Art Prints and Posters.
  • 2016 Printing Industries of New England (PINE) Award of Excellence for Customized Variable Data Printing.
  • 2015 New England Direct Marketing Association (NEDMA) Silver Award for Creative Excellence for Technique in Best Print Production.
  • 2015 Printing Industries of New England (PINE) Award of Excellence for Digital Printing Campaign.

Open Positions

DMM staffs locations at our Corporate Headquarters in Scarborough, Maine and our Print and Mail Production facility in North Wales, Pennsylvania. If you meet the qualifications of any of our open positions, we encourage you to apply.

View all open Positions
Featured open positions:
  • Insert Operator
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    Insert Operator

    Job Purpose:

    The Insert Operator is responsible for setting up the insert machine and producing accurate work on a timely basis. The Operator must work successfully within tight deadlines and use problem solving skills in a fast-paced environment.

    Essential Job Functions:

    • Set up and operate insert machines (Pitney Bowes, Gunther, and Bell & Howell inserters)
    • Work jobs with Ironsides technology when required
    • Perform daily maintenance on insert machine to ensure it runs efficiently
    • Conduct quality checks throughout the insert run
    • Complete associated QC sign-off sheets and prepare accurate paperwork
    • Report mechanical problems in a timely manner through appropriate channels
    • Adhere to client confidentiality requirements and HIPAA regulations
    • Act as backup for fulfillment and belter during downtime or as needed
    • Miscellaneous duties to help DMM attain corporate goals

    Competencies:

    • Problem solving
    • Attention to detail
    • Mechanical aptitude
    • Results driven
    • Ability to spot/correct errors
    • Customer focus
    • Communication proficiency
    • Ability to take direction

    Qualifications:

    • High school diploma or equivalent
    • Experience using Gunther, Pitney, and/or Bell and Howell inserters preferred but not required
    • Great attention to detail and organizational skills
    • Ability to multi task
    • Ability to work in a team environment as well as autonomously
    • Good communication skills
    • Ability to follow directions

    Physical Requirements:

    • Ability to lift up to 50 lbs.
    • Ability to stand up to 10 hours each day
    • Periodic physical activity requires walking, climbing, bending, standing, pushing, pulling, lifting, and stooping

    General Work Environment:

    • General warehouse and manufacturing environment

    This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Direct Mail of Maine, Inc. reserves the right to modify, add or remove duties and assign other duties as necessary.

    External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed here) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

  • Belter/Sorter
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    Belter/Sorter

    Job Purpose:

    The Belter/Sorter is responsible for preparing outgoing mail while ensuring 100% accuracy. The belter assists the insert operator by ensuring that all mail is prepared according to the job specifications.

    Essential Job Functions:
    • Prepare outgoing mail by sorting, labeling mail holders, and packaging as directed
    • Conduct quality checks throughout the insert run
    • Report mechanical problems in a timely manner through appropriate channels
    • Adhere to client confidentiality requirements and HIPAA regulations
    • Work with operator to manage any diverts according to SOP
    • Label mail trays in a timely and accurate manner; ensure envelopes are sealed and placed into correct mail trays
    • Wrap mail trays for postal delivery
    • Keep machine and work area clean
    • Assist insert operator as needed by conducting quality checks
    • Assist in fulfillment as needed
    Competencies:
    • Problem solving skills
    • Attention to detail
    • Mechanical aptitude
    • Results driven
    • Ability to spot/correct errors
    • Customer focused
    • Communication proficiency
    • Ability to take direction
    Qualifications:
    • High school diploma or equivalent
    • 1 year of relevant experience
    • Good attention to detail and organizational skills
    • Ability to work in a fast-paced environment
    • Ability to multi-task
    • Excellent verbal and written communication skills
    • Ability to work in a team environment
    Physical Requirements:
    • Ability to stand up to 10 hours each day
    • Ability to lift 25 to 50 lbs continuously
    • Physical activity requires walking, climbing, bending, standing, pushing, pulling, lifting, and stooping

    General Work Environment:

    • General warehouse and manufacturing environment

    This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Direct Mail of Maine, Inc. reserves the right to modify, add or remove duties and assign other duties as necessary.

    External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed here) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

  • Account Coordinator
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    Account Coordinator

    Direct Mail of Maine, Inc. (DMM), a document solutions company, is seeking a dynamic, professional individual to join our Client Services team!  The Account Coordinator position will be responsible for providing administrative support to the Sr. Account team while learning about the business.  This position is a stepping stone to become an Account Manager.

    This is an excellent opportunity to join an industry-leading transactional print and mail company with national clients and two US locations. DMM is proud to have over 35 years of history in the industry, forming successful, strategic partnerships that last.

    Experience in customer service is desired. This position requires good interpersonal skills, proficiency in Microsoft office suite, attention to detail and the ability to multi-task. Project management experience would be helpful; knowledge of printing, mailing, or graphics arts is a plus!

    DMM offers a competitive salary; paid time off; medical, dental, and vision insurance; employer paid life and disability insurance; a 401(k) retirement plan; and holiday pay.

    Resumes to HR Manager, Marie Gordon.

    Job Purpose: 

    The Account Coordinator is responsible for administrative support to the Client Services team.  Responsibilities include assisting the Senior Account Managers with the client relationship, entering work orders, proofing, trafficking of jobs, reporting and billing. The Account Coordinator works closely with Production and provides support to the senior account management team as needed.

    Duties / Responsibilities

    • Coordinate order details and enter jobs into DMM’s order management system. This includes attaching samples, special instructions, data processing/postal requirements, proofing, and outlining the production specifications by department.
    • Work closely with other internal departments and outside vendors to monitor trafficking of jobs to ensure efficient and timely processing to meet customers’ expectations.
    • Communicate with clients on job processing status, resolving job discrepancies, material shortages, postage requests, proofing and assisting in checking materials for accuracy before sign off/release.
    • Monitor inventory and postage levels.
    • Escalate issues directly with the departmental manager as needed.
    • Advise internal servicing issues and troubleshoot issues directly with operations under the guidance of the relationship manager.
    • Consult team members and leverage knowledge for continued growth and to improve team effectiveness.
    • Provide backup for team members as needed.
    • Miscellaneous duties as assigned to help DMM achieve its corporate goals.

     

    Skills / Abilities

    • Ability to multi-task.
    • Possess strong communication skills.
    • Proven organizational skills and detail oriented.
    • Ability to organize and manage multiple priorities.
    • Research and problem-solving skills.
    • Customer focused.
    • Works well in an environment with firm deadlines; results oriented.
    • Ability to work in a team environment.

     Education and Experience

    • High School Diploma or general education degree (GED) required.
    • Two years additional education preferred.
    • Experience in customer service or project management preferred.
    • Printing, mailing, graphic arts, or marketing experiences a plus.
    • Excellent computer skills and proficiency in Microsoft Office.

    Physical Requirements

    • Normally seated with freedom of movement on a regular basis, operating office machines and handling light materials and supplies.
    • Ability to life up to 25 lbs.
    • May spend extended periods operating desktop computer, requiring hand-eye coordination and finger dexterity; and communication face-to-face, on the telephone, and in writing.
    • Periodic physical activity requires walking, climbing, bending, standing, pushing, pulling, lifting, and stooping.

    General Work Environment:

    • Normal exposure to office environment.
    • Occasional exposure to manufacturing environment.
    • Occasional local travel.

    DMM is a second generation privately-held Document Solutions Company. As a data-drive technology service provider with deep-rooted expertise deploying business-critical communications, DMM specializes in transactional print and electronic delivery across multiple industries. Our advanced document processing and multi-channel delivery capabilities enable companies to create highly targeted communications that both engage clients and drive revenue.

  • Account Manager
    View Job Description

    Account Manager

    Direct Mail of Maine, Inc. (DMM), a document solutions company, is seeking a dynamic, professional individual to join our Client Services team!  The Account Manager position will be responsible for managing a portfolio of accounts and have the ability to work independently.

    This is an excellent opportunity to join an industry-leading transactional print and mail company with national clients and two US locations. DMM is proud to have over 35 years of history in the industry, forming successful, strategic partnerships that last.

    Experience in customer service is desired. This position requires good interpersonal skills, proficiency in Microsoft office suite, attention to detail and the ability to multi-task.  Project management experience would be helpful; knowledge of printing, mailing, graphic arts or marketing is a plus!

    DMM offers a competitive salary; paid time off; medical, dental, and vision insurance; employer paid life and disability insurance; a 401(k) retirement plan; and holiday pay.

    Resumes to HR Manager, Marie Gordon.

    Job Purpose: 

    The Account Manager is responsible for managing a portfolio of accounts and campaigns as assigned.  He/she manages the daily workflow and is the primary customer service contact within accounts. Responsibilities include managing the client relationship and all aspects of internal project management, coordinating project details with customers, facilitating quotes, proofing, trafficking of jobs, and billing. The Account Manager works closely with Senior Account Staff and Production, and provides sales support as needed.

    Duties / Responsibilities

    • Act as the account’s primary point of contact, builds and maintains relationships while providing superior customer service.
    • Prepare quotes for estimate, sends to client once approved and follows up accordingly.
    • Coordinate order details and enters jobs into DMM’s order management system. This includes attaching samples, special instructions, data processing/postal requirements, proofing, and outlines the production specs by department.
    • Works closely with other internal departments and outside vendors to monitor trafficking of jobs to ensure efficient and timely processing to meet customers’ expectations.
    • Coordinate job implementations with the Senior Account Team.
    • Communicate with clients on job processing status, resolving job discrepancies, material shortages, postage requests, proofing and assists in checking materials for accuracy before sign off/release.
    • Generate and monitor Standard Operating Procedures (SOP’s) and Client Business Rules by customer or campaign.
    • Coordinate all purchase orders for outside services, stock, and other procurement items.
    • Monitor inventory and postage levels.
    • Manage and accurately report projections to management.
    • Escalate issues directly with the appropriate Senior Account Staff as needed.
    • Advise internal servicing issues and troubleshoot issues directly with operations under the guidance of the Client Services Relationship Manager and Process/Implementation Specialist.
    • Consult team members and leverage knowledge for continued growth and to improve team effectiveness.
    • Generate client billing and route to accounting within 48 hours of job completion.
    • Mentors Account Coordinators for effective team support.
    • Provides backup for team members as needed.
    • Miscellaneous duties as assigned to help DMM achieve its corporate goals.

    Skills / Abilities

    • Strong oral and written communication skills.
    • Ability to multi-task.
    • Research and problem-solving skills.
    • Customer focused.
    • Works well in an environment with firm deadlines; results oriented.
    • Ability to work in a team environment.
    • Proven organizational skills; detail oriented.

     Education and Experience

    • High School Diploma or general education degree (GED) required.
    • Two years of additional education preferred.
    • Experience in customer service or project management a plus.
    • Printing, mailing, graphic arts or marketing experience a plus.
    • Excellent computer skills with proficiency in Microsoft Office.

    Physical Requirements

    • Normally seated with freedom of movement on a regular basis, operating office machines and handling light materials and supplies.
    • Ability to life up to 25 lbs.
    • May spend extended periods operating desktop computer, requiring hand-eye coordination and finger dexterity; and communication face-to-face, on the telephone, and in writing.
    • Periodic physical activity requires walking, climbing, bending, standing, pushing, pulling, lifting, and stooping.

    General Work Environment:

    • Normal exposure to office, manufacturing, and warehouse environment.
    • Occasional local travel.

    DMM is a second generation privately-held Document Solutions Company. As a data-drive technology service provider with deep-rooted expertise deploying business-critical communications, DMM specializes in transactional print and electronic delivery across multiple industries. Our advanced document processing and multi-channel delivery capabilities enable companies to create highly targeted communications that both engage clients and drive revenue.

Benefits

DMM offers competitive pay; paid time off; medical, dental, and vision insurance; employer paid life and disability insurance; a 401(k) retirement plan; and holiday pay.