DMM’s Insurance Document Output Solutions – Deliver 100% Compliance

Posted: Jul 23, 2021 in Company Updates

DMM is a partner you can count on to provide the technology, protocols, and secure environment to deliver 100% compliance.

DMM has a proven track record providing document output integrity for compliance communications for over thirty-seven years.  We have earned the confidence of leading insurance providers by customizing solutions that provide cost savings, reduce compliance infractions, and improve document delivery times. We have developed solutions for the insurance industry in the following sectors:

  • Property and Casualty
  • Life Insurance
  • Annuities
  • Health Care
  • Disability
  • General Liability

INSURANCE POLICY PRODUCTION

Here is a case study example of a solution we created for an insurance industry client:

The Challenge

DMM has a ten year relationship servicing a Fortune 100 Insurance Company that specializes in property and casualty insurance.  The customer approached DMM to create a solution to help them meet their SLA and compliance requirements for the printing and mailing of their insurance policies and ID cards.

The Solution

DMM’s solution group created a data to delivery work-flow that included adding package based integrity verification with Ironsides Technology for all Print and Mail applications.  DMM further developed a Gunther insertion solution to improve complex document processing.  The full solution included:

  • Automated work-flow processing
  • Enhanced Insertion technology for #10, 6×9, 9×13 and oversize package insertion
  • dMM 360 User Portal customized to include SLA management, electronic file presentment, and real-time job visibility
  • Implemented Ironsides Integrity APT Verification for 100% compliance output and auditing
  • Automation of billing and transactional reporting by cost center
  • Customized pull processing platform for agent requests
  • Created a Priority Mail Package Solution for postal savings
  • Deployed high speed inkjet web press for print processing

 

Results

  • Provided Cost Savings
  • Reduced Postage Spend by 13%
  • Minimized Compliance Risk
  • Achieved 100% average SLA Performance standards
  • Improved Document Delivery Time Frames
  • Enhanced Customer-agent Satisfaction Improving The Experience

Overall

DMM is currently utilizing Bell and Howell Gunther Technology to better manage complex packages for insurance industry clients across multiple applications.  We now offer customized insurance agent packaging that can be processed through these mailing systems with piece level input and output verification and tracking.